George For Hire

Refund Policy

Effective Date: 13 April 2026
Last Updated: 13 April 2026

This Refund Policy ("Policy") governs all deposits, payments, cancellations, refunds, and rescheduling requests in connection with vehicle rental services provided by George For Hire ("we", "us", "our"). By making a reservation, paying a deposit, or signing a rental agreement with us, the Customer ("you", "the Customer") expressly acknowledges having read, understood, and accepted the terms set out below.

This Policy must be read together with our General Terms and Conditions of Rental, our Privacy Policy, and the specific Rental Agreement signed at the time of vehicle collection. In the event of any inconsistency between this Policy and the Rental Agreement, the Rental Agreement shall prevail for matters specifically addressed therein.

1. Definitions

For the purpose of this Policy, the following terms shall have the meanings set out below:

  • "Booking" means a reservation request submitted by the Customer through our website, by email, by telephone, or via any authorised third-party platform, and confirmed by us in writing.
  • "Deposit" means the non-refundable sum equal to twenty percent (20%) of the Total Rental Price, payable at the time of Booking to secure the reservation.
  • "Total Rental Price" means the full price of the rental as quoted at the time of Booking, including the daily/weekly rate, applicable taxes, and any optional services or equipment selected by the Customer.
  • "Remaining Balance" means the Total Rental Price less the Deposit.
  • "Rental Period" means the period during which the vehicle is made available to the Customer, as specified in the Booking confirmation.
  • "Force Majeure" means any event beyond the reasonable control of either party as further defined in Section 9.

2. Deposit

2.1 Amount and Payment

A non-refundable deposit equal to twenty percent (20%) of the Total Rental Price is required at the time of Booking. No reservation shall be deemed confirmed until the Deposit has been received in full and cleared funds.

2.2 Purpose of the Deposit

The Deposit is collected to:

  • secure the vehicle for the Customer's exclusive use during the agreed Rental Period;
  • compensate us for the loss of opportunity to rent the vehicle to other prospective customers;
  • cover administrative costs relating to the reservation, scheduling, vehicle preparation, and insurance arrangements.

2.3 Non-Refundable Nature

The Deposit is strictly non-refundable under all circumstances, save for the limited exceptions expressly set out in Sections 6, 7 and 9 of this Policy. By paying the Deposit, the Customer expressly acknowledges and accepts its non-refundable character.

2.4 Payment Methods

Deposits may be paid by the methods displayed on our website at the time of Booking. The Customer is responsible for any bank fees, currency conversion charges, or transaction costs incurred when making payment.

3. Remaining Balance

3.1 Time of Payment

The Remaining Balance shall be paid in full at the time of vehicle collection, prior to the handover of the vehicle keys, unless otherwise agreed in writing.

3.2 Failure to Pay the Remaining Balance

We reserve the right to refuse delivery of the vehicle if the Remaining Balance is not paid in accordance with Section 3.1. In such case, the Booking shall be treated as a No-Show pursuant to Section 5, and the Deposit shall be forfeited.

3.3 Accepted Means of Payment

Accepted means of payment for the Remaining Balance shall be communicated to the Customer prior to the rental and may include cash, debit/credit card, or bank transfer (subject to the funds clearing before vehicle handover).

4. Cancellations by the Customer

4.1 General Rule

In the event of cancellation by the Customer, regardless of the reason and regardless of the notice given, the Deposit shall not be refunded.

4.2 How to Cancel

Cancellation requests must be submitted in writing to Georgemotorbikes@outlook.com and shall be effective only upon written acknowledgement by us. We strongly recommend that Customers retain a copy of the cancellation request and our acknowledgement.

4.3 Remaining Balance Following Cancellation

Where the Customer cancels prior to the start of the Rental Period, no further sums (beyond the Deposit) shall be payable, unless the Customer has already made any additional payment, in which case the rules set out in Section 6 shall apply to the additional sums.

4.4 Early Termination

If the Customer returns the vehicle before the end of the Rental Period, no refund shall be due in respect of the unused portion of the rental, save where such early termination is the result of a defect attributable to us as set out in Section 6.

5. No-Show

A Customer who fails to collect the vehicle at the agreed date, time and location, and who has not notified us in writing at least twenty-four (24) hours in advance, shall be deemed a "No-Show". In such case:

  • the Booking shall be automatically cancelled;
  • the Deposit shall be forfeited in full;
  • the vehicle may be re-rented to another customer without further notice.

A grace period may be granted at our sole discretion in the event of demonstrable transport delays (e.g., flight delays, train cancellations) provided the Customer informs us as soon as reasonably possible.

6. Cancellations or Modifications by Us

6.1 Our Right to Cancel

We reserve the right to cancel a Booking, in whole or in part, in the following circumstances:

  • mechanical failure, damage, or unavailability of the reserved vehicle;
  • safety, regulatory or insurance-related considerations;
  • failure by the Customer to comply with the eligibility requirements (e.g., valid driving licence, minimum age, security deposit); in such cases, no refund will be issued
  • any other circumstance materially affecting our ability to perform the rental.

6.2 Customer Remedies

Where we cancel a Booking pursuant to Section 6.1 (and the cancellation is not attributable to a fault of the Customer), the Customer shall be entitled, at the Customer's option, to:

  1. a full refund of the Deposit and of any other sum already paid in respect of the Booking; or
  2. rescheduling of the Booking to a later date, subject to availability and at the same rate; or
  3. an alternative vehicle of equivalent or higher specification at no additional cost (subject to availability).

6.3 Method and Timing of Refund

Refunds under this Section 6 shall be processed within fourteen (14) calendar days of confirmation of the cancellation, using the same method of payment originally used by the Customer, unless otherwise agreed.

6.4 Limitation of Liability

Save as expressly set out in this Section 6, we shall not be liable for any indirect, incidental, consequential, or special damages arising out of a cancellation by us, including but not limited to loss of profit, loss of enjoyment, accommodation costs, transport costs, or alternative vehicle hire costs from third parties.

7. Alternative Vehicles and Rescheduling

7.1 Voluntary Substitution

Where mutually agreed in writing, we may offer to substitute the reserved vehicle for a similar or alternative vehicle, depending on availability. Any difference in price shall be:

  • refunded to the Customer where the alternative vehicle is of lower value; or
  • payable by the Customer where the alternative vehicle is of higher value.

7.2 Rescheduling at the Customer's Request

A Customer may request the rescheduling of a Booking subject to the following conditions:

  • the request must be received in writing at least seventy-two (72) hours before the start of the original Rental Period;
  • rescheduling is subject to vehicle availability on the new dates requested;
  • only one (1) rescheduling is permitted per Booking;
  • the new Rental Period must commence within ninety (90) calendar days of the original Rental Period;
  • any difference in seasonal pricing shall be borne by the Customer.

Rescheduling requests received less than seventy-two (72) hours before the start of the Rental Period shall be treated as cancellations under Section 4.

8. Damage, Fines, and Additional Charges

8.1 Independence from the Refund Policy

This Policy concerns refunds of the Deposit and rental charges only. It does not affect our right to claim:

  • payment for any damage caused to the vehicle during the Rental Period;
  • reimbursement of fines, penalties, tolls or administrative fees incurred by the Customer;
  • any other sum due under the Rental Agreement (e.g., late return fees, cleaning fees, fuel charges).

8.2 Security Deposit (if applicable)

Any separate security deposit taken at the time of vehicle collection (distinct from the 20% Deposit referred to herein) shall be released to the Customer after inspection of the vehicle, less any deductions for damage or other amounts due, in accordance with the Rental Agreement.

9. Force Majeure

9.1 Definition

"Force Majeure" means any event beyond the reasonable control of the affected party, including but not limited to: natural disasters, severe weather, fire, flood, earthquake, epidemic or pandemic, war, terrorism, civil unrest, government action, road closures, or any other event of a similar nature.

9.2 Effect on Bookings

In the event of a Force Majeure event preventing the performance of the rental:

  • if we are unable to provide the vehicle, the Customer shall be entitled to the remedies set out in Section 6.2;
  • if the Customer is unable to take delivery of the vehicle, we will use reasonable efforts to offer rescheduling under Section 7.2 free of administrative charge; however, the Deposit shall remain non-refundable, save as we may decide otherwise in our sole discretion on a case-by-case basis.

9.3 Notification

The party affected by a Force Majeure event shall notify the other party as soon as reasonably practicable, providing reasonable evidence of the event and its impact.

10. Statutory Rights of Consumers

10.1 Mandatory Consumer Protections

Nothing in this Policy is intended to exclude, restrict or modify any rights or remedies that the Customer may have as a consumer under applicable mandatory consumer protection laws, which cannot be waived by contract.

10.2 Right of Withdrawal

Where applicable law grants the Customer a statutory right of withdrawal in respect of services concluded at a distance, the Customer is informed that, by requesting performance of the rental service on a specific date or within a specific period, the right of withdrawal does not apply to vehicle rental services pursuant to the relevant exemption applicable to "the provision of services related to vehicle rental for a specific date or period of performance".

11. Chargebacks and Disputes

11.1 Good-Faith Resolution

The Customer agrees to contact us first, in writing, in the event of any dispute concerning a payment, refund, or charge, before initiating any chargeback procedure with their bank or card issuer.

11.2 Unjustified Chargebacks

Chargebacks initiated without justification or in violation of this Policy may result in:

  • recovery of the disputed amount through legal proceedings;
  • recovery of all bank fees, administrative costs and reasonable legal costs incurred by us;
  • the Customer being refused future Bookings.

12. Refund Processing

12.1 Method

Where a refund is due under this Policy, it shall be issued using the same method of payment originally used by the Customer, unless otherwise agreed in writing.

12.2 Timing

Refunds shall be processed within fourteen (14) calendar days of the event triggering the refund. The actual time at which the Customer receives the refunded amount may depend on the processing times of the relevant banks or payment providers, for which we cannot be held responsible.

12.3 Bank or Currency Conversion Fees

Any bank fees or currency conversion charges deducted by third-party financial institutions in connection with the issuance of a refund shall not be reimbursed by us.

13. Modification of this Policy

We reserve the right to modify this Policy at any time. The version of the Policy applicable to a given Booking is the version in force on the date the Booking was confirmed. Any material amendment shall be published on our website and, where reasonably practicable, communicated to active Customers by email.

14. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws applicable at our principal place of business. Any dispute arising out of or in connection with this Policy that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the competent courts of our principal place of business, without prejudice to any mandatory consumer protection rules granting jurisdiction to the Customer's place of residence.

15. Severability

If any provision of this Policy is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect, and the invalid provision shall be replaced by a valid provision which most closely reflects the original intention of the parties.

16. Contact

For any question, request, or claim relating to this Refund Policy, a Booking, a cancellation, or a refund, please contact us at:

We will use reasonable efforts to respond to all written requests within five (5) business days of receipt.

By proceeding with a Booking and paying the Deposit, the Customer confirms having read, understood and accepted this Refund Policy in its entirety.